Last updated: June 3, 2026
Dragon Web Hosting Servers (“Dragon Web Hosting,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals whose personal information we collect, use, and disclose in the course of providing our web hosting and related services. This Privacy Policy explains how we handle personal information when you visit our website [dragonwebhosting.com] or use our services, in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable Canadian privacy laws.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Accountability and Contact Information
Dragon Web Hosting is responsible for personal information under its control and has designated a Privacy Officer who is accountable for our compliance with PIPEDA and this Privacy Policy.
2. What Personal Information We Collect
The types of personal information we may collect include:
- Contact information (name, business name, mailing address, email address, phone number).
- Account and billing information (usernames, service selections, payment method details processed via third‑party payment providers).
- Technical and usage data (IP address, browser type, device identifiers, operating system, log files, pages visited, access times).
- Support communications (content of emails, chat messages, and tickets you send to us).
- Marketing preferences and communications history (newsletter sign‑ups, email engagement).
We generally do not seek to collect sensitive personal information (such as health, financial account numbers beyond what payment processors handle, or government identifiers) through our website.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you:
- Create an account or subscribe to our services.
- Request a quote or information.
- Contact us for support or submit a ticket.
- Sign up for newsletters or other communications.
- Automatically, through cookies, log files, and similar technologies when you visit our website (for example, to maintain sessions, enhance security, and understand how our site is used).
- From third parties, where permitted by law and with your consent where required (for example, payment processors, domain registrars, or referral partners).
4. Purposes for Collecting and Using Personal Information
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
- To provide, operate, and maintain our web hosting and related services.
- To create and manage your account, process orders, and administer billing and payments.
- To respond to your inquiries, provide technical support, and resolve issues.
- To secure and protect our systems, services, and users (including fraud detection, abuse prevention, and network security).
- To improve and develop our website, products, and services (including through analytics and performance monitoring).
- To send you service‑related communications (such as updates, notices of maintenance, and changes to terms).
- With your consent, to send you marketing or promotional communications that may be of interest to you, which you can opt out of at any time.
5. Consent
We obtain your consent to collect, use, and disclose your personal information, except where otherwise permitted or required by law.
- Your consent may be express (such as when you check a box, sign up for a service, or otherwise clearly indicate agreement) or implied (for example, when you provide information that is reasonably necessary to deliver a requested service).
- You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact details above.
- If you withdraw consent, we may not be able to provide some services to you.
6. Limiting Collection, Use, and Retention
We limit our collection of personal information to what is necessary for the purposes identified in this Privacy Policy, and we use it only for those purposes unless you consent otherwise or as required or permitted by law.
We retain personal information only for as long as necessary to fulfill the identified purposes or to meet our legal or business obligations, after which it will be securely destroyed, anonymized, or deleted.
7. Cookies, Analytics, and Tracking Technologies
We use cookies and similar technologies on our website to:
- Operate core site functions (such as session management and security).
- Remember your preferences and improve your experience.
- Understand how visitors use our website through aggregate analytics (for example, page views, traffic sources, and general usage patterns).
If we use third‑party analytics or advertising tools (such as Google Analytics or similar), these third parties may collect your IP address, device identifiers, and usage data in order to provide analytics or advertising services to us.
You can manage your cookie preferences through your browser settings and, where applicable, through our cookie banner or settings tool; however, disabling certain cookies may affect the functionality of the website.
8. Disclosure of Personal Information to Third Parties
We may share personal information with third parties only as necessary for the purposes described in this Privacy Policy, including:
- Service providers and business partners who assist us in delivering our services (such as data centers and hosting infrastructure providers, domain registrars, DNS providers, payment processors, email service providers, and technical support tools).
- Analytics and security providers that help us monitor performance, detect security threats, and improve our services.
- Professional advisors (such as lawyers, accountants, and auditors) who require the information to provide services to us.
- Government authorities, law enforcement, or other parties where required or permitted by law, including in response to legal process or to protect our rights, property, or the safety of our users and the public.
We do not sell your personal information.
Where personal information is transferred to third parties, we use contractual measures and other safeguards to help ensure that it is protected in a manner consistent with this Privacy Policy and applicable laws.
9. International Transfers
Some of our service providers or data processing activities may be located outside of Canada, which means that personal information may be transferred to and stored or processed in other countries.
When this occurs, personal information will be subject to the laws of those jurisdictions, which may differ from Canadian laws and may be accessible to foreign courts, law enforcement, and national security authorities.
We take reasonable steps to ensure that adequate safeguards are in place to protect personal information when it is transferred outside Canada, consistent with applicable legal requirements.
10. Security Safeguards
We use physical, organizational, and technical safeguards appropriate to the sensitivity of the personal information we hold to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include access controls, encryption, secure data centers, firewalls, regular security updates, and staff training.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security; however, we aim to protect personal information to a level that a reasonable person would consider appropriate.
11. Your Rights: Access, Correction, and Choices
You have rights under PIPEDA and other applicable privacy laws to:
- Request access to the personal information we hold about you, including how it has been used and to whom it has been disclosed.
- Request corrections to any inaccurate or incomplete personal information.
- Withdraw consent to our processing of your personal information, where we rely on consent.
- Request information about our policies and practices relating to the management of personal information.
To exercise these rights, please contact our Privacy Officer using the contact details above.
We may need to verify your identity before responding to your request and may, in certain circumstances, be permitted or required by law to refuse your request, in which case we will explain the reasons, subject to legal restrictions.
12. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.
If you believe that a child has provided us with personal information without proper consent, please contact us so that we can take steps to delete such information.
13. Third‑Party Websites and Services
Our website may contain links to third‑party websites or services that are not owned or controlled by Dragon Web Hosting.
This Privacy Policy does not apply to those third‑party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third‑party sites or services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make changes, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as by email or through our website). Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
15. How to Raise a Concern
If you are not satisfied with our response to a privacy question or complaint, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy commissioner.