Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Guarantee

  • Each ticket you post to our tech assistance Department will be replied to within approximately one hour. The basic inquiries shall be responded to straight away. However, if the service question you have posted needs the help of a licensed admin technician, we’ll address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Qualified Client Help Service

  • We will offer you 7 days a week technical help and support through a turbo–fast ticket platform integrated into your Control Panel. You may e–mail us at any time about any of the apps that come pre–configured on the virtual server, including the chosen Operating System, the server admin panel and our custom made Website Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Website Control Panel that is provided absolutely free in your virtual server, you’ll find a useful Help zone, incorporating all you need to learn about running your sites and software. We have introduced a wide selection of how to articles and video training that present the basic site administration responsibilities in an understandable form.