Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you can find a detailed Help Center section offering tons of articles and frequently asked questions. They are answered by our support team of accomplished techs. Simply type in your question and our intelligent system will offer you the best answer.

  • Top quality support service

  • Educational Video Clips

  • If you’d rather see how a task is performed or how an issue is settled, instead of just reading about it, then have a look at our selection of educational video tutorials. They address various different issues and will help you quickly learn how to work with the Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 help desk support service with a sixty–minute response guarantee. A team of professional support engineers will be online for you to answer all the enquiries that you could possibly have. During off–peak hours, a response will be given in even less than 20 minutes.