Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a 1–hour response time warranty for every trouble ticket or email that you submit to our help desk support staff. We’ll rapidly respond to all general enquiries and forward right away the case to our administrators in case further assistance is required. If you make use of our Managed Servers package, we’ll perform any of the included server administration tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • A Premium–Quality Customer Support Service

  • We will be at your disposal 24–7 to respond to any questions that you may have connected with our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need help tackling server admin procedures, you can make use of our Managed Servers package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel was installed by default for every dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of instructional articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find all the educational articles and the video tutorials in the top right corner of each Website Control Panel section.