Although this is not the mainaspect to help you identify a dependable shared web hosting company from a bad one or a reseller from an actual provider, the option to call and talk to a live person is a sign that you aren't working with a one-person firm and that you can get in touch with someone any time you're in need of assistance. The phone support for web hosting services may range from basic to professional, which means that the problems which can be resolved through a phone call vary depending on the particular supplier. Generally, these matters are simpler and include billing or 1st level tech issues since more complex issues often need a support ticket where both you and the sysadmins can follow what is going on with a given issue. Nevertheless, the option to call your provider will save you a lot of time and efforts for the numerous small issues that will eventually appear at the time you manage your web hosting account.
Phone Support in Shared Web Hosting
We believe that having the option to talk to a live consultant is very important, for that reason we have three support lines worldwide (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours a day. If you consider buying one of our shared web hosting, for example, you'll be able to give us a call and find more about our services prior to ordering so as to be sure that we do cover all the system requirements for your sites. Following the order, you can contact us about all the sales and / or billing issues you may experience, or receive any kind of general or basic technical info you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you'll have to use our ticketing system, which will make it easier to track the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours every day. If you are not sure which package will be appropriate for your websites, you'd like to learn more about the plan's features or you need any other type of info on our services, you'll be able to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our customer support agents will assist you. If you currently own an account, you're able to get in touch with us about general and sales matters, although we are often able to assist with numerous tech issues as well. For entirely tech problems you will need to use our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the better option when your problem needs more time to be resolved or it has to be escalated to our system administrators.