In case you’re a site owner, a problem can always surface and it doesn’t necessarily need to be connected with the hosting service itself. For example, something might go wrong when you update an app or some important data may be modified or deleted mistakenly. No matter what the essence of the problem is, you will need to touch base with the client service team and request them to restore a backup or to help you resolve the problem that you’re experiencing. How fast they will do that will predetermine the span of time that your websites will be down. For given sites such as community sites or online shopping portals, a regular outage interval too often means losing clients and money. Because of this, it is important that you use the services of a hosting company that offers not only a very good technical support service, but also a timely one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours and hours on end, or even all day, to obtain a reply to a technical support ticket or an e-mail. Irrespective of when you get in touch with us, we will reply to you within 1 hour max with any technical or sales questions that you might have. As a matter of fact, our actual reply time almost never surpasses 20-30 minutes. As we’re working 24x7, you will always obtain help in a timely manner and we are aware of precisely how vital this is in the electronic age. Soon after you contact us, we will respond to your queries. In case you confront any technical difficulty, we’ll handle it on your behalf, or we’ll supply you with all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket via your hosting Control Panel or write an email related to your semi-dedicated server, you will have a response within less than 1 hour. You can contact us whenever you like in regards to technical, billing or general issues and considering that we’re on duty 24 hours a day, you’ll invariably obtain support in a timely fashion. Based on the particular issue or question, we will provide you with more details, resolve the complication if it’s been caused by something within our reach or advise you on how to proceed in case you have to configure some setting for an app that we don’t have access to. You can forget about waiting for a day for every single response. As it is, in most cases we respond to tickets and emails within no more than twenty to twenty five minutes.