Being able to get in touch with your shared web hosting provider any time you have any type of questions or experience any problems is quite important and how quickly they'll answer back and react is usually essential, particularly if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are, in addition one way to recognize genuine providers from resellers. The second usually answer just to email messages or support tickets and you'll have to wait for a day or longer to receive a response. When your trouble requires a few responses, you'll end up losing days so as to get a simple problem solved. Using an authentic and trustworthy web hosting provider, you'll be able to connect with the support at any time and receive a timely reply no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting plans are round-the-clock, which means that you can forget all about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail message. If you do have an account, you are able to open a support ticket in addition to the other three options for communication. You can choose the best way to contact us depending on where you are or what device you use. We are able to help you for more or less any hosting-related query that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer come with 24/7 customer and tech support, therefore no matter what issue you have, you'll be able to get in touch with us and we will give you a hand quickly. The guaranteed reply time for each e-mail message or ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual reply time hardly ever exceeds 20 minutes. Furthermore, we have telephone support with multiple local numbers around the world plus a live chat, so that you can contact us and receive additional details about our services even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan features, e-mail setup, hosting account settings, and so on. If you employ our services, you will not ever have an issue where you should wait for a few days to get a problem resolved like you'll have to do with various other companies.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide includes 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different means of communication - phone support with several local numbers worldwide, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it'll be easier to track what is going on. The maximum warranted response time for all email messages and tickets is an hour, but it rarely takes that long to get assistance. If you add the Managed Services upgrade that we provide, our administrators can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server from our company, you can get in touch with us anytime using several channels and the max time that you'll need to wait for an answer is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on your server. To contact us about a technical matter, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any basic questions or you'd like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries worldwide. If you're looking for assistance with third-party software that you are unable to deploy or manage effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.